How do I purchase online?
Simply browse through the online collection and select the colour and size of the product you wish to purchase, you will be informed immediately whether the item is available or not.
Select the quantity you wish to purchase and click ‘Add to Basket’ – this will add your chosen item. Review your Basket at any time by clicking on the shopping cart icon at the top right of the screen.
In the “Shopping Basket” section, you can edit, update, cancel or proceed to checkout with your selected items. Ensure your contact and shipping details are correct.
If your contact and shipping details need updating simply select ‘edit profile’ in the ‘my account’ section.
To complete your order select your chosen method of payment and follow the prompts to complete your order. Once your order is complete, you will receive an automated email and invoice receipt.
Do I need to create an account to shop?
You can purchase as a Guest user or create an account to shop. Creating an account allows you to come back anytime and easily check out without having to fill in your details again. Creating an account also allows you to track your orders and receive our newsletters. Please note you have the option to sign up to our newsletter when you create an account. We will never email you promotional items without your permission.
Can I get any more information of your products?
No problems. If you want to know more information or have an enquiry just email us at firstname.lastname@example.org and we will be happy to assist.
How do I know what size I am?
The best way to determine your size is to check our size guide, which can be found on all product listings in our online store. If you’re still not sure you can always contact us for help at email@example.com.
What type of payments do you accept?
White Ibiza accepts payments via Mastercard, Visa, Misa Electron or Maestro.
All orders are billed to your Credit Card in Euros (€) and please note you are responsible for any additional customs and duty costs in relation to your destination country.
How do I use my discount code on an order?
If you have a discount code you can enter this on the ‘My cart’ or ‘Checkout’ pages of the store. Simply enter the code into the ‘discount code’ tab and select ‘recalculate’. You will then be provided with your new order total.
Can I change or cancel my order?
You can only amend or cancel your order on the ‘Shopping Cart’ and ‘Checkout’ pages BEFORE you submit your order for processing.
If you wish to amend or cancel your order AFTER payment has been processed please contact us immediately by emailing our Customer Service Department via firstname.lastname@example.org.
Are styles re-stocked?
Generally we will inject new styles each season but many of our best sellers are replenished. If there is a particular item you are interested in feel free to contact our Customer Service Department at email@example.com for more details.